Help / Support

FAQ

The virtual currency on our portal is called "Coins". You pay for everything subject to charges with your Coins. You can buy the Coins in different packages. You can see how many Coins you have left in your profile settings in the App; in the web browser version, you can see your balance on your virtual account.

You can only buy Coins inside the App through your App Store account. However, you must link a credit card or bank account with the App Store. Alternatively, you can access our services through a web browser and log in with your credentials. We offer further payment methods there.

We offer all the standard payment methods available in your country.

Did you know that you'll get "Bonus Coins" if you purchase your "Coin Packages" through the web browser? With every purchase through a web browser, you'll get 10% of your bought "Coin Package" for free on top. Just give it a try!

!!! Buy Coins here now !!!

Signing up is free of charge. All you need is your date of birth and your e-mail address which you have access to. You still have to enter your gender before you can start right away. Creating your profile is equally free of charge just like signing up so that singles in your area can find you in a flash.

When you sign up for free and create a profile, you must agree to our terms of use. You do not enter into a contractual relationship comparable to a subscription by merely signing up and creating a profile. We do not offer subscriptions. You only commit yourself to comply with our terms of use in the form of the Terms.

The profile is the most essential factor to attract the attention of singles in your area or in another specific city. The good news: The profile is one of the basic services of our App. This means that both your presentation with text and the upload of pictures is completely free of charge. Among the free features, you can also read the messages that an interested single sends you.

Just two steps to chatting

You can not only browse the profiles of attractive singles to your heart's content but also leave a "Like" to a hot candidate. The good thing: If your "Like" is returned by the profile owner, a "match" takes place: The two of you suit each other well, and we reward this match by allowing you to chat. By the way, the "match" happens in real-time. In plain words: If someone likes you based on your profile, you won't find out a few hours later through email notification, but immediately.

Chat as a virtual conversation

You can use the chat to find out anonymously whether your "match" is still a promising candidate after countless nights of typing. Do you have the same hobbies? Do you perhaps occasionally go to the same restaurant without having crossed paths? Do you have the same preferences? In the chat, you can talk about many things that might not be possible in a personal conversation. If you still like each other after the uncomplicated introduction in the chat, you can make an exciting date right away.

Using Coins

The virtual currency on our portal is called "Coins". You pay for everything subject to charges with your Coins. You can buy the Coins in different packages. You can see how many Coins you have left in your profile settings in the App; in the web browser version, you can see your balance on your virtual account.

The basic version still allows exciting and promising contact with other singles at no cost. Should you want something more, buy a few Coins on the flirt portal to intensify a flirt or to draw more attention to yourself. If you're going to send a direct message to an attractive man or a charming lady, for example, it will cost you 50 Coins. You can buy Coins for a modest amount and try it out without any risk.

This means that you can only chat with other members and thus send messages if you have enough Coins available on your virtual account. So, if you do not have enough Coins available, you'll have to buy new Coins.


Negative Coins

If you cancel one of your "Coin Purchases", i.e. you trigger an unjustified chargeback, you will see "Negative Coins" on your virtual account. You will receive a reminder for each chargeback you trigger.

Depending on the country, a pop-up window allows you to settle your debts directly. If you have paid your debts through the pop-up window, the reminder that we send you becomes invalid.

In case you can't settle your debts through the pop-up window, you'll get a reminder from us for every so-called chargeback. The reminder will also be sent if your virtual account is in the black again, e.g. because you have bought new "Coin packages". For every chargeback that you trigger, bank fees are due, and we must charge them to you in the form of a reminder. The reminders are legally effective.

Naturally, we are very sorry that you have decided to no longer use our services. So please reconsider.

If you still decide to delete your account, all your messages and all your contacts will be irrevocably deleted and cannot be reactivated.

You can also keep your user account - as long as you don't buy any Coins or send any messages, you won't pay any costs.

We want to point out that Coins that are still in your virtual account at the time of the deletion request will expire. These will not be refunded.

Heads up!

Please verify your e-mail address so that we can guarantee a smooth deletion process. You can do this in your settings. Please make sure that the e-mail address you used to sign up with is saved here. If you don't have an e-mail address in your settings yet, please make sure you do. If this is not the correct e-mail address, please correct it.

The reason for this is as follows:

We need to send you a confirmation email to verify your identity for security reasons. Someone else might decide to delete your account.


What you need to know:

When you request the deletion of your account, it may take 1-3 business days to process the request. Also, you won't receive a confirmation from us that your account has been successfully deleted.

So: Simply delete your account yourself, as described below. This way you can decide when your account will be removed, and you're sure that your account will be deleted immediately. And you'll receive additional confirmation.

Deleting an account using the Web browser

As soon as you are logged in, go to the section "My profile" and move your cursor to the three grey bars. These are located on the right-hand side at the same level as your name. You can delete your account by clicking on "Delete account" in the drop-down menu that appears. Then confirm that you really want to delete your account. Finally, click on the link that is automatically sent to your e-mail address. Please check your e-mail and check your spam filter if necessary. By the way, it might take a few minutes until you receive the e-mail.

Deleting an account through the App

As soon as you open the App, go to the Settings section in the top right corner and click on the three grey bars. These are also in the top right corner. You can delete your account by clicking on "Delete account" in the drop-down menu that appears. Then confirm that you really want to delete your account. Finally, click on the link that is automatically sent to your e-mail address. Please check your e-mail and check your spam filter if necessary. By the way, it might take a few minutes until you receive the e-mail.

Did you know that you'll get "Bonus Coins" if you purchase your "Coin Packages" through the web browser? With every purchase through a web browser, you'll get 10% of your bought "Coin Package" for free on top. Just give it a try!

Heads up!

The "Bonus Coins" are already included in the "Coin Packages", that you can purchase through the web browser. This means that no additional Coins will be added to the number of Coins displayed in the web browser.

At this time, there is no way to get free Coins.
The 100 Free Coins, which we credit to your account as a welcome gift when you sign up, are an exception to this rule.

You can only buy Coins inside the App through your App Store account. However, you must link a credit card or bank account with the App Store. Alternatively, you can access our services through a web browser and log in with your credentials. We offer further payment methods there.

We offer all the standard payment methods available in your country.

Did you know that you'll get "Bonus Coins" if you purchase your "Coin Packages" through the web browser? With every purchase through a web browser, you'll get 10% of your bought "Coin Package" for free on top. Just give it a try!

Should one of the listed payment methods no longer be available, it may be because the account with associated does not have sufficient funds. As soon as we receive an insufficient cover note for your bank account, we have to block the payment method in question for reasons of entrepreneurial diligence. If you have a sufficiently funded account again and would like to reuse a blocked payment method, please contact us through the Contact Form.

Heads up!

Direct bank transfers are not possible at the moment!

Wrong information in your profile

If you do not follow our guidelines, we may delete or even refrain from uploading your information. This includes your username, profile picture or "About me text" in your profile.
If any of your information is rejected, please check our Guidelines to see what might be wrong with your details.
The Guidelines will help you to adjust your details so that we won't send you error messages and so that you can complete your profile without errors.

Error message when uploading your profile picture

Sometimes it can happen that you can' t upload your chosen profile picture. Please check the data size of your picture. You can only upload pictures up to 2 MB on our portal.

I can't buy Coins in the App

If you can't buy Coins in the App, please check your settings in your App Store account. Make sure that you linked a valid credit card or your real bank account.
If you can't complete these settings, you can always purchase Coins through your web browser. To do so, you simply log in to our portal in a web browser you use. We offer you all the conventional payment methods from your country there.
Did you know that you'll get "Bonus Coins" if you purchase your "Coin Packages" through the web browser? With every purchase through a web browser, you'll get 10% of your bought "Coin Package" for free on top. Just give it a try!

You might be wondering whether you can cancel if you no longer want to use our services and no longer want to use our portal. We don't have subscriptions you can cancel, and thus there are no cancellation periods.

We don't have a subscription/VIP - membership model at the moment. You buy the number of Coins for the price you pay for the purchased "Coin Package". If these are used up, you have to decide whether you want to buy more Coins. Because of this process, there are no cancellation periods and no running costs when you' re not logged in or online. The only costs are for the Internet services you actually use, i.e. for sending messages and for all other paid services.

Signing up on our portal is completely free of charge (see "Signing up"). The creation of your profile is likewise free of charge. But as soon as you send messages, you have to pay for them with your Coins purchased in advance. If you have any questions about the virtual currency, just have a look at the section "Coins".

As we don't offer subscriptions to our customers, they cannot be revoked. You can only enter into purchase contracts for individual Coin packages. You have the right to withdraw them according to the legal regulations of course.

Please remember that we need the exact details of your contracts. In other words, you need to tell us exactly which ones of your purchase contracts you wish to withdraw. We also have to inform you that you can only revoke contracts for Coin packages if you have not yet used the purchased Coins for our services. You cannot effectively revoke one of your contracts within the legally defined revocation period if you have already used up all your Coins by sending messages.
In that case, you have made full use of our services. Please have a look at the exact procedure in our Terms.
If you still believe that you can revoke your purchase contract, please contact us through the Contact Form.

Heads up!

A revocation is not equal to a deletion or a termination. A revocation is only possible if you have actually concluded purchase contracts with us, as described in our FAQs!

If you have received an overdue notice from us, please check first precisely why it was sent to you.

If you have received a payment reminder or an overdue notice from us, it is a request for payment.

There are many reasons for this. For one, your account may not have been funded, or your overdraft limit may have been exceeded. Or you may have cancelled one of the debits even though you already used our service.

There's no need to be ashamed if the account was not funded. Just contact us through the Contact Form and together we'll find a solution to settle our claim.

Heads up!

Please describe your concern as detailed as possible!

Please send us all information such as the file number or received documents (as PDF) with your inquiry. This allows us to guarantee faster processing and misunderstandings can be avoided.

You forgot your password
If you forgot your password, it' s not the end of the world.

You can easily set up a new password in the web version under Forgot Password by entering your registered e-mail address. We will send you a link to create a new password.

You want to change your password
a. In a web browser
You can change your password in the "My profile" section of the web version. In the upper right corner you will find a control panel where you can enter your new password under the heading "Reset password".

b. In the App
You can easily change your password in the App in your settings; they are in the top right-hand corner of the "Personal data" section. After you enter your e-mail address, an e-mail will be sent to you, allowing you to change it. Please make sure that you enter the e-mail address you used to sign up and that you entered it in your account.

If you haven't entered an e-mail address in your settings yet, please do so. If the e-mail address is not correct, please correct it.

If you cannot make changes, please contact us through the Contact Form.

Forgot your password? Then click here: Forgot Password.

Change e-mail address in the App

As soon as you open the App, switch to the Settings section in the top right corner and click on the three grey bars. They are also in the top right corner. You can change your e-mail address in the drop-down menu that opens under "Personal data".


Change e-mail address in the web browser

If you want to change your password, you can do so under the "My Profile" section in the web version. This is where you have the possibility to change or adjust your e-mail address. Simply click on the e-mail field with your cursor - now you can make your change. Please do not forget to click on the button "Save" afterwards.

From time to time, messages are no longer displayed in the App. This can have various causes. Either your App has crashed, a connection error has occurred, or the operating system of your mobile phone is causing problems. In many cases, an update of our App can solve the problem!

If the problems persist, please log out of the App completely and close it - then restart it.

If you still have problems reading messages, you can delete the App once and then reinstall it.

Heads up!

Please remember to save your login data before you delete the App. Make sure that you have provided the correct e-mail address. If there is no email address in your settings, please enter one now. If the e-mail address is not correct, please fix it.

Remember: You can find your login data in your settings.

It is possible to block other users on our portal.

Heads up!

Once you block another user, you cannot unblock the blocked user. You won't have a list to find your blocked users.

Our tip: If you want to block another user, think twice before you click on block - if you decide to do so, remember: You can no longer contact this person on our portal with your current profile.

Change location in the App

We will automatically pinpoint your location so that you can get in touch with the singles in your current area. It is important that you activate the location service for the App on your mobile phone; if you haven't already done so when you installed the App. A manual location entry is not possible.

You also have the possibility to relocalize your search for singles in your immediate vicinity. To do this, you simply have to click on the location cross next to the city entry in your search. Your search will then be automatically updated.

Change location in the web browser

You can change your location through your web browser and enter it manually once you are logged in. Just go to the section "My profile". Your location will be displayed under your username, which can easily be changed by clicking on the pen.

Moreover, in the web browser you have the possibility to relocate your search for singles in your immediate area. To do so, simply click on the compass next to the city entry in the main menu on the left side. Your search will update automatically.

If you' re wondering why all profiles are online, there is a very simple explanation:

We display users in your area who are actually online primarily - this way you can make contact immediately. Online profiles are marked with a green dot.

You didn't find what you were looking for?

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